Why Service Stinks-- And Exactly What to Do About It! Billy Tan and build momentum for a

and build momentum for a lifetime of success

able to discern the exact details that bring whole worlds into being" and "a storyteller who could keep a sultan on the edge of his throne for a thousand and one nights

and 'Recalling Mother' by Claire Wong and Noorlinah Mohamed

classic style illustrations from Anna Currey

Now only 12 remain

Why Service Stinks-- And Exactly What to Do About It! Billy Tan and build momentum for aPacked with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author, T. Scott Gross profiles superb server customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations